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About

These guidelines have been created by the Barbican Studio, which is the in-house design team at the Barbican Centre, London. The Studio creates most of the visual material for the Centre. It is based in the Marketing Department and consists of four permanent designers.

The current structure of the design team was created in 2011 and coincides with a major rebranding project undertaken by North. The philosophy of the team is based on the visual guidelines North created at the time. These set out a flexible system influenced by the Centre’s vision of ‘arts without boundaries’ and includes strong visual elements that allow freedom and diversity.

For further information contact design@barbican.org.uk

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Intro

Examples in action

The best way to understand how our voice works in action is to see examples.

The following pages feature instances where our writing doesn’t share our voice principles. Take a look at them and find out why they don’t work.

Click Next to discover how they can be rewritten in our brand voice, including explanations of what’s changed.

Examples
4.0.1
Homepage

Before

Welcome to the Barbican

A world-class arts and learning centre, the Barbican pushes the boundaries of all major art forms including dance, film, music, theatre and visual arts.

Event calendar >

After

Welcome to the Barbican

Dance. Film. Music. Theatre. Visual arts. Whatever you’re into, you’ll find it here.

Explore >

What’s not working?

  • It’s a description, not an invitation: the Barbican is a world-class arts and learning centre, not Come to the Barbican
  • It’s all about us, with no mention of the visitor
  • It sounds a little elitist: world-class, pushes the boundaries, major art forms

What’s changed?

  • Replacing formal, elitist language with warmer, more everyday phrases: major art forms => whatever art you’re into
  • Using single-word sentences to suggest rhythm and confidence: Dance. Film. Music. Theatre. Visual arts.
  • Using a call to action — Explore — to really welcome visitors in

Source: Barbican website

Examples
4.0.2
Season

Before

Life Rewired will interrogate how artists are responding to a time when technology is simultaneously enhancing our lives and challenging our identity by creating machines with human characteristics. It will explore how scientific breakthroughs can affect us at every stage of our life; from expert and first-person perspectives on IVF to the personal and societal impact of lengthening life expectancy.

After

Faster. Smarter. Scarier.

Get to grips with the tech revolution at Life Rewired. From IVF to AI, discover how technology is making our lives better — and more uncertain – than ever before.

What’s not working?

  • Formal, slightly academic ‘artspeak’ words: interrogate, simultaneously enhancing, first-person perspectives, societal impact
  • Long-winded, hard-to-read sentences: it will explore how scientific breakthroughs can affect us at every stage of our life…
  • There’s no mention of the reader — or what they can do and experience

What’s changed?

  • Opening with short sentences to build rhythm and excitement: Faster. Smarter. Scarier.
  • Using calls to action to draw the reader in: get to grips with the tech revolution, discover how
  • Removing formal ‘artspeak’: interrogate, societal impact, first-person perspectives

Source: Life Rewired description

Examples
4.0.3
Advert

Before

In 2020, our Beyond Barbican team is looking to consolidate its production resources into a new role which will work across some of its key festivals and events to support the continued development of this work. We’re looking for someone who is passionate about working collaboratively with a wide range of partners across all disciplines to create unique experiences for programme partners, delivery teams and audiences alike.

After

We’re looking for a collaborative, passionate Festivals Production Manager to make our Beyond Barbican events even better.

Beyond Barbican celebrates creativity outside of the Barbican with free events like Walthamstow Garden Party.

You’ll oversee production for our festivals and events. And work with programme partners, delivery teams and audiences to take Beyond Barbican to the next level.

What’s not working?

  • Assuming people know ‘Beyond Barbican’
  • Formal, slightly corporate language like consolidate, production resources, continued development
  • Missing out key information, like the job title

What’s changed?

  • Telling readers about Beyond Barbican (and being explicit about the role)
  • Replacing corporate language with everyday words: consolidate its production resources => you’ll oversee production

Source: LinkedIn job ad

Examples
4.0.4
Notice

Before

Latecomers

If you arrive late for the start of a performance or after an interval we appreciate that you will want to take your seat as soon as possible. We will do everything possible to assist. To limit disturbance to fellow audience members and artists we may have to ask you to wait until a suitable break in the performance.

After

Running late?

We’ll help you take your seat as quickly as possible, but you might need to wait until there’s a break in the performance. That way, we won’t disturb the performers or other audience members.

What’s not working?

  • ‘Latecomers’ feels like a slightly passive-aggressive way of talking about our visitors
  • Formal, stuffy language like ‘we appreciate’, ‘to assist’, and ‘to limit’

What’s changed?

  • Opening with a question to create a warmer, more conversational tone
  • Replacing formal phrases with more everyday ones: latecomers => running late, to assist => help you
  • Using shorter, quicker to read sentences — and putting the key information at the start

Source: Box office and ticketing FAQ

Examples
4.0.5
Invite

Before

Hi [GROUP LEADER],

We are delighted to invite [COMMUNITY GROUP] to Barbican’s latest offer: A Community View of Into the Night on Monday 18 November from 6pm. This landmark exhibition explores the history of cabarets, cafés and clubs in modern art across the world. Discover works of art, many rarely seen in the UK, as well as life-size recreations of avant-garde spaces. Please let us know if you would like to attend and register by emailing community@barbican.org.uk.

Thanks and best, [NAME]

After

Hi [GROUP LEADER]

We’d love to invite [COMMUNITY GROUP] to our newest exhibition, Into the Night.

What’s Into the Night?
Discover the history of the world’s most iconic cabarets and nightclubs — from Mexico City to Berlin. Explore life-size recreations, and get close to artwork that’s rarely seen in the UK.

When is it?
6pm, Monday 18 November Interested? Email community@barbican.org.uk …

What’s not working?

  • Using corporate, slightly cold language: ‘we are delighted’, ‘latest offer’, ‘attend and register’.

What’s changed?

  • Replacing formal language with more everyday words: we are delighted => we’d love to invite, latest offer => newest exhibition
  • Using questions to make detail quicker and easier to understand
  • Using calls to action to make the exhibition sound more exciting: Discover the history, Explore life-size recreations

Source: Community View invitation email

Examples
4.0.6
Poster

Before

Apparel & Lovers

The Concrete Utopia collection is a unique collaboration between Apparel & Lovers and the Barbican. Flashes of primary colour, graphic lines and brutalist high-rises feature across the collection – all brought together in a minimalistic style. Every purchase supports the Barbican.

After

Join the Concrete Utopia

Flashes of colour. Bold graphic lines. Unmistakable minimalism. We’ve teamed up with Helsinki designers Apparel & Lovers to create the Concrete Utopia collection — inspired by the Barbican’s iconic architecture. Shop the collection. Support our work

What’s not working?

  • How many people will have heard of ‘Apparel and Lovers’? How can we draw them in with a more engaging headline?
  • Slow, long-winded sentences — particularly for a poster that’s meant to grab the eye

What’s changed?

  • Using a call to action to create an intriguing headline — what’s the Concrete Utopia?
  • Using short sentences for energy and rhythm: Flashes of colour. Bold graphic lines…
  • Explaining who Apparel & Lovers are
  • Using a call to action to encourage customers to buy (and support our work)

Source: Shop poster

Examples
4.0.7
Hire

Before

Barbican Venue Hire

In the heart of the City of London, with excellent national and international transport links, the Barbican is Europe’s largest combined arts and events centre.

The AIM Gold accredited Barbican has 21 flexible and creative spaces that can be hired for a wide range of events, from conferences, AGMs and product launches to meetings, receptions, and weddings.

Together with state-of-the-art technology and a dedicated team of event managers with years of staging world-class …

After

Make your event unforgettable

Launch a product. Host a conference. Tie the knot. Whatever you’re doing, do it at the Barbican.

Space for everyone
21 flexible, creative spaces across our iconic building — rated AIM Gold by the Meetings Industry Association
Well-connected
Hassle-free, super-fast national and international transport links
Helping hands
State-of-the-art technology and an experienced, hands-on team to bring …

What’s not working?

  • There’s a clear, functional headline — but it’s not inspiring the reader to take action
  • It opens with a secondary message: is being in ‘the heart of the City of London’ the most exciting thing we have to say?
  • Dense, hard-to-read paragraphs

What’s changed?

  • Using a call to action in the headline: ‘Make your event unforgettable’
  • Using headers to break down the detail (and make our key points easier to scan)

Source: Venue hire information

Examples
4.0.8
Response

Before

Many thanks for your feedback concerning your booking experience.

In common with many other arts organisations, we do charge a booking fee. The decision to charge the current fee was not taken lightly and was made in a climate where we are under considerable financial pressure. Together with a variety of other income streams our booking fee helps us to continue to offer a diverse artistic programme and maintain our iconic building.

We do offer a reduced booking fee for online bookings, and as an alternative …

After

Thanks for your email.

Charging a booking fee helps support our range of different artforms, as well as our iconic building.

In a perfect world, we wouldn’t need booking fees. But right now, funding an organisation as big as the Barbican has never been harder.

We know paying a booking fee on top of the price of a ticket is frustrating. That’s why we offer a reduced fee online, and no charge at all if you pay in person or by post.

What’s not working?

  • Formal, corporate-sounding language: ‘not taken lightly’, ‘considerable financial pressure’, ‘as an alternative’
  • Giving the reader extra detail like ‘in common with many other arts organisations’ instead of getting to the point: ‘our booking fee helps us…offer a diverse artistic programme’

What’s changed?

  • Getting straight to the point: ‘charging a book fee helps support our range of different artforms’
  • Swapping formal phrases for everyday ones: we are under considerable financial pressure => funding…has never been harder

Source: Customer complaints response

Examples
4.0.9
Report

Before

International programme

The Barbican has an ambitious cross-arts programme and we are incredibly grateful to those partners helping the Barbican expand its reach and impact around the world. The Barbican continues to work with an expanding network of embassies and cultural institutes, who last year provided vital support for productions and performances from artist companies in Australia, Belgium, Germany, Ireland and Japan, among others.

After

Going global

We’re excited to bring our cross-arts programme to people around the world.

To make it happen, we rely on the help of our growing network of embassies and cultural institutes. Last year, they helped us put on productions in Australia, Belgium, Germany, Ireland, and Japan.

What’s not working?

  • Using the third person — ‘the Barbican’ — makes us sound cold and distant
  • Slightly corporate, formal language: ‘expand its reach and impact’
  • Long-winded, hard-to-read sentences: ‘…who last year provided vital support…’

What’s changed?

  • Replacing a formal headline — ‘International programme’ — into one that sounds more everyday
  • Replacing the third-person with ‘we’: The Barbican has => we’re excited
  • Shorter, sharper sentences: last year, they helped us…

Source: Annual report excerpt

Examples
4.1.0
Exhibition

Before

Disrupting the Archetype

Over the last six decades, artists have consistently sought to destabilise the narrow definitions of gender that determine our social structures in order to encourage new ways of thinking about identity, gender and sexuality. ‘Disrupting the Archetype’ explores the representation of conventional and at times clichéd masculine subjects such as soldiers, cowboys, athletes, bullfighters, bodybuilders and wrestlers. By reconfiguring the representation of traditional masculinity – loosely defined as an idealised, dominant heterosexual …

After

Disrupting the Archetype

Since the 1960s, artists have tried to destabilise society’s narrow definitions of masculinity. Why? To encourage new ways of thinking about identity, gender, and sexuality.

In this room, we explore conventional (and sometimes cliched) masculine subjects like soldiers, cowboys, and bullfighters.

By representing traditional masculinity in different ways, our artists challenge the stereotype of idealised and dominant heterosexual masculinity.

What’s not working?

  • Using slightly formal, complex phrases: ‘consistently sought’, ‘reconfiguring the representation of…’
  • Using longer, hard-to-read sentences: ‘in order to encourage new ways of thinking…’
  • Repeating similar information: ‘to destabilise the narrow definitions of gender’ / ‘to encourage new ways of thinking about gender’

What’s changed?

  • Using questions and rhythm to draw our reader in (and make complex longer sentences easier to read)
  • Replacing formal words with more everyday ones: ‘consistently sought’ => ‘ have tried to’, ‘reconfiguring the representation of’ => ‘by representing in different ways’
  • Using ‘we’ and ‘our’ to creative a warmer, more inclusive tone

Source: Exhibition wall text

Examples
4.1.1